A Few Useful Details Before Your Cufuqnis™ Piece Finds Its Place at Home
Cufuqnis™ brings together vintage-inspired objects designed around the small details of everyday spaces. Our collection moves between dark wood, ceramic, glass, woven fibers, leather-inspired textures, botanical references and antiqued finishes, with each piece selected to balance decorative character with a practical purpose.
Below you’ll find answers to common questions about our products, ordering, delivery, returns and customer care.
What kind of products can I find at Cufuqnis™?
Cufuqnis™ focuses on vintage-inspired home and everyday objects with a handcrafted point of view. The collection includes desk accessories, storage pieces, decorative trays, ceramic accents, botanical display objects, candle holders, woven tabletop pieces and other items intended for thoughtful, lived-in spaces.
Rather than following a single historical period, our designs take cues from old workshops, botanical studies, traditional household objects and collected interiors. The result is a mix of nostalgic details and practical forms that can work naturally in contemporary homes.
Are Cufuqnis™ products genuine antiques?
No. Unless a product page specifically states otherwise, Cufuqnis™ products are not historical antiques.
Our pieces are contemporary products influenced by vintage forms, materials, colors and decorative traditions. Antiqued metal finishes, botanical motifs, warm wood tones and softly aged-looking surfaces are used to create character while keeping the products suitable for modern everyday use.
Why might my product look slightly different from the photographs?
Small visual differences can occur, particularly with products that emphasize wood grain, ceramic glaze, woven fibers, hand-finished surfaces or antiqued effects.
Lighting, photography and individual screen settings can also influence how a color appears online. Where variations are consistent with the intended finish of the product, they form part of its individual character rather than making every piece appear completely identical.
We recommend reviewing the product photographs, dimensions, materials and available finish information before ordering.
Where can I find the dimensions and materials for an item?
Relevant specifications are provided on individual product pages whenever applicable. Depending on the item, this may include approximate dimensions, materials, finish or color choices, package contents and basic care information.
Because our collection ranges from compact desk objects and ceramic dishes to storage boxes and serving trays, we recommend checking measurements before purchasing if the piece is intended for a particular shelf, table, drawer or display area.
Do decorative accessories come with the items shown around them in photographs?
Unless specifically included in the product description, styling accessories used in photographs are not part of the purchase.
Books, flowers, jewelry, candles, incense sticks, stationery and similar objects may occasionally appear in lifestyle photography to demonstrate scale, use or atmosphere. The product page will describe what is included with the item you are ordering.
How should I care for my Cufuqnis™ pieces?
Care depends on the material.
Wood and antiqued-finish pieces should generally be kept away from prolonged moisture and harsh cleaning products. Ceramic and glass pieces should be handled carefully and protected from sudden impacts. Woven products may require gentle spot cleaning or hand washing, while certain decorative surfaces are best maintained with a soft dry or slightly damp cloth.
Where an item requires more specific care, please follow the information supplied on its product page or with the product.
How much does shipping cost?
For qualifying standard orders with a merchandise subtotal below $39.99, shipping is $3.99.
Qualifying orders of $39.99 or more receive free standard shipping, subject to the conditions stated in our Shipping Policy.
Any different destination-specific charge or available shipping option will be displayed during checkout before the order is submitted.
How long does it take to prepare my order?
Most orders require approximately 2–5 business days for processing before shipment.
During holidays, promotional periods or unusually busy times, preparation may take up to approximately 6 business days. Processing time is separate from the carrier's estimated delivery time.
When should I expect my order to arrive?
After processing, our general estimated transit times are approximately 8–14 business days within the United States, 10–16 business days for Canada, the United Kingdom and Australia, and 14–21 business days for other supported international destinations.
These are estimated rather than guaranteed arrival dates. Carrier conditions, customs procedures, weather, holidays and local delivery circumstances can occasionally affect transit.
Will I receive tracking information?
When tracking is available, it will be sent to the email address associated with your order after dispatch.
A newly issued tracking number may require approximately 1–3 business days before the carrier displays its first meaningful update. A brief delay between receiving the number and seeing movement is normal and does not necessarily mean that the shipment has stopped moving.
Why did I receive only part of my order?
Products within one order may occasionally be prepared through different fulfillment resources. As a result, an order containing several pieces can sometimes arrive in more than one package.
If this happens, additional tracking information may be provided where available. If you believe an item is missing after all expected packages have arrived, contact us with your order number so we can review the shipment.
Do you ship internationally?
Cufuqnis™ may accept orders for supported international destinations shown during checkout.
International shipments can be subject to local customs procedures, import duties, taxes or other destination-specific charges. Unless checkout expressly states otherwise, charges imposed by the destination country are generally the responsibility of the recipient.
Because import requirements vary, customers should consider applicable local rules before completing an international purchase.
Can I change my shipping address after ordering?
Contact service@cufuqnis.com as soon as possible if you notice an error.
We will make a reasonable effort to help if fulfillment has not progressed too far, but changes cannot be guaranteed once an order has entered processing or been dispatched.
Checking the street address, apartment or unit number, city, state or province, postal code and country before submitting an order is the best way to avoid delivery issues.
Can I cancel an order after placing it?
Cancellation requests should be sent as soon as possible to service@cufuqnis.com.
Because preparation can begin shortly after checkout, we cannot guarantee cancellation once an order has entered fulfillment. If the package has already been dispatched, an eligible item may instead need to be handled through our Return & Refund Policy after delivery.
What should I do if my order arrives damaged?
Please photograph the affected item and relevant packaging and contact service@cufuqnis.com promptly.
Include your order number and a short description of what happened. Keeping the original packaging while the issue is reviewed can be especially useful for ceramic, glass and other breakable products.
After reviewing the information, we will determine an appropriate resolution according to the circumstances and applicable store policies.
What if I receive the wrong item or something is missing?
Contact our customer care team with your order number and details about the product you received.
Where useful, include photographs of the item, packaging and shipping label. This gives us a clearer record of the delivery and helps us review whether a replacement, refund or another appropriate solution is available.
What is the Cufuqnis™ return period?
Eligible merchandise may be requested for return within 30 days after delivery.
For a standard return, the item should generally remain unused and in substantially the condition in which it arrived, with applicable original packaging, components, accessories and tags included.
Some exclusions can apply. Full eligibility requirements are provided in our Return & Refund Policy.
Do I need to contact Cufuqnis™ before returning an item?
Yes. Please email service@cufuqnis.com before mailing merchandise back.
Our customer care team will review the request and provide the appropriate return instructions for eligible merchandise. Do not automatically send a return to the company correspondence address shown on our website unless our team specifically instructs you to use that address.
This helps ensure that the return reaches the correct destination and can be matched with your order.
How will I receive my refund?
After an authorized return is received and approved, an eligible refund is generally issued to the original payment method.
Please allow up to approximately 10 business days after refund approval for processing. Banks, card issuers and payment providers may require additional time before the credit appears on an account or statement.
If more than 15 business days have passed after we confirmed approval and you still cannot locate the refund, contact our customer care team.
Can I exchange an item for another color or style?
Availability can change, so we generally recommend contacting us regarding the original item first.
In many situations, the most practical option is to complete an eligible return and place a separate order for the preferred color, finish or product. This allows currently available inventory to be reflected accurately rather than holding a replacement while another item is in transit.
Which payment methods can I use?
The payment methods currently available for your purchase will appear during checkout.
Depending on availability and location, this may include eligible credit or debit cards and PayPal or other supported payment services. Payment options can vary, so the checkout page should be treated as the current source for methods available to a particular transaction.
Prices on our U.S. storefront are generally presented in United States Dollars (USD) unless another currency is expressly displayed.
How do I know that I am purchasing from the official Cufuqnis™ store?
Cufuqnis™ is operated by Global Lion, Inc. The brand and store information presented throughout our website should be read together with our published customer-service and store policies.
For questions concerning an order, product information or store policy, use our customer care email:
We will never ask you to send a complete credit or debit card number through an ordinary customer-service email.
How can I contact Cufuqnis™ if my question is not answered here?
You can reach our customer care team at service@cufuqnis.com.
For an existing order, including your order number and a brief explanation of what you need help with will make it easier for us to locate the relevant information.
Cufuqnis™ is operated by Global Lion, Inc., 145 S Anderson St, Los Angeles, CA 90033, Yuanshan Subdistrict.
Our collection is built around pieces that bring a little more texture, history and individuality into everyday surroundings. Whether your question comes before choosing an object or after it has arrived at your door, we want the practical side of shopping with Cufuqnis™ to feel as considered as the collection itself.