A Clear Process for When Something Isn't Quite Right
At Cufuqnis™, we select and present pieces intended to become part of everyday spaces — from handcrafted-style storage and tabletop objects to decorative accessories inspired by vintage materials and forms. We also understand that an item may occasionally arrive differently than expected or simply may not be right for your space.
Cufuqnis™ is operated by Global Lion, Inc. The following policy explains how eligible returns, order concerns, and refunds are handled.
30-Day Return Period
Eligible merchandise may be requested for return within 30 days after delivery.
To help us accept a standard return, the product should generally remain unused and in substantially the same condition in which it was received. Any original packaging, components, accessories, inserts, or tags supplied with the product should also be included where applicable.
We may ask for your order number or another form of purchase confirmation so that the transaction can be located and the return request can be reviewed.
Because many Cufuqnis™ pieces emphasize natural-looking materials, hand-finished details, wood grain, ceramic glazing, woven textures, antiqued finishes, or similar design characteristics, minor variations in color, grain, surface texture, or finishing may occur between individual pieces. These characteristics are not necessarily considered defects when they are consistent with the intended product design.
Starting a Return
Please contact us at service@cufuqnis.com before sending merchandise back.
In your message, include your order number, the item you would like to return, and a brief explanation of the request. If the issue involves visible damage, an incorrect product, or another condition that can be shown visually, photographs may help our customer care team understand the situation more efficiently.
After an eligible return request has been reviewed, we will provide the applicable return instructions, including information about where the item should be sent and any available return-shipping arrangements.
Please do not mail merchandise to an address found elsewhere on our website unless our customer care team has specifically instructed you to use that address for your return. Items sent without the appropriate return instructions may be delayed or may not be identifiable as part of an authorized return.
If Your Order Arrives Damaged or Incorrect
We recommend checking your Cufuqnis™ order soon after delivery.
If you receive the wrong product, an item arrives damaged, or a package appears to be missing a component that should have been included, contact service@cufuqnis.com as soon as reasonably possible.
Please provide your order information and, where appropriate, clear photographs of the product, packaging, shipping label, or affected area. This allows us to review what happened and determine an appropriate resolution.
Depending on the circumstances and product availability, the resolution may include a replacement, refund, or another appropriate option.
Do not discard a damaged product or its packaging until your request has been reviewed, as these materials may be useful when evaluating the issue.
Items That May Not Qualify for a Standard Return
Certain merchandise may be excluded from ordinary change-of-mind returns where permitted by applicable law.
This can include products that have been used, materially altered, damaged after delivery, or returned without important components originally supplied with them. Personalized or specially made merchandise may also have different eligibility conditions when such products are offered.
Gift cards, if available, are generally not returnable for cash except where required by law.
Products identified as final sale at the time of purchase may not qualify for ordinary returns. This does not limit rights that cannot legally be excluded, including applicable rights relating to qualifying damaged, defective, or incorrectly supplied merchandise.
If you are uncertain about the eligibility of a particular item, contact us before sending it back.
Choosing a Different Item
If you decide that another Cufuqnis™ piece, finish, or available variation would work better for your space, contact our customer care team regarding the original item.
In many situations, the simplest approach is to complete an eligible return for the original purchase and place a separate order for the preferred item. This avoids holding a replacement while a return is in transit and allows currently available inventory to be reflected accurately.
Availability of another color, finish, style, or product cannot be guaranteed until a new order has been successfully placed.
Refund Processing
When an authorized return reaches the designated return location, it may be inspected to confirm that it meets the applicable return conditions.
If the return is approved, the refund will generally be issued to the original payment method used for the purchase.
Please allow up to 10 business days after refund approval for processing. Your bank, card issuer, or payment provider may require additional time before the credit appears on your statement or account.
Shipping or other charges may be treated differently depending on the reason for the return, applicable law, and the circumstances of the order. Any relevant details will be communicated as part of the return process.
If more than 15 business days have passed after we have confirmed that your refund was approved and you still cannot locate the credit, please contact service@cufuqnis.com so we can review the transaction information available to us.
European Union Orders
Customers purchasing from the European Union may have statutory cancellation or withdrawal rights that apply independently of this store policy.
Where applicable, consumers generally have a 14-day withdrawal period for qualifying distance purchases, subject to applicable exclusions and legal requirements.
Nothing in this Return & Refund Policy is intended to remove or restrict consumer rights that cannot be waived under applicable law. If statutory rights provide greater protection than the standard Cufuqnis™ return terms, those applicable statutory rights remain available.
Return Shipping and Destination
Return destinations can differ from our business correspondence address. For that reason, all customers should obtain return instructions from Cufuqnis™ customer care before shipping merchandise.
Please contact:
Email: service@cufuqnis.com
Once your request has been reviewed, we will provide the relevant instructions for an eligible return. Where a return label is supplied, please follow the directions associated with that label.
Our collection is built around objects with individual character — wood, ceramic, glass, woven fibers, metal details, and vintage-inspired finishes that are intended to feel at home in real spaces. When a purchase does not work out as expected, our aim is to provide a return process that is understandable, practical, and consistent with the conditions stated above.