From Our Collection to Your Space
At Cufuqnis™, the experience of choosing an object for your home does not end at checkout. Whether your order includes a ceramic accent, a wooden organizer, a woven tabletop piece, or another item from our vintage-inspired collection, careful fulfillment and clear delivery information are important parts of the purchase.
Cufuqnis™ is operated by Global Lion, Inc. This Shipping Policy explains our current processing schedule, shipping charges, estimated delivery windows, tracking, international shipments, and what to do when a delivery does not arrive as expected.
Orders are prepared through the fulfillment resources available for the products purchased and the destination selected at checkout. Because items may be fulfilled from different locations, separate products within the same order may occasionally arrive in different packages.
Order Preparation and Shipping Charges
After an order is successfully placed, please allow approximately 2–5 business days for processing before shipment.
This period may include order verification, preparation, packaging, and transfer to the applicable shipping carrier. Business days generally exclude weekends and applicable public holidays.
During holidays, promotional periods, or unusually high order volumes, processing may require up to approximately 6 business days.
Our standard shipping offer is:
Orders under $39.99 — $3.99 shipping
Orders of $39.99 or more — FREE standard shipping
The qualifying order value for free shipping is based on the merchandise subtotal after applicable discounts and before any taxes, duties, or other charges, unless otherwise stated during checkout.
If another shipping method, promotion, or destination-specific rate is available for your order, the applicable amount will be displayed during checkout before payment is completed.
Estimated Delivery
Once processing has been completed and the package has been handed to the carrier, estimated transit times depend on the delivery destination, carrier network, and fulfillment location.
Our general delivery estimates are:
United States: approximately 8–14 business days
Canada, United Kingdom & Australia: approximately 10–16 business days
Other supported international destinations: approximately 14–21 business days
These timeframes are estimates rather than guaranteed arrival dates.
Carrier disruptions, weather conditions, local delivery conditions, customs inspections, holidays, address issues, and other circumstances outside our direct control can occasionally affect transit time.
Processing time and shipping time are separate. For example, an order may require several business days to prepare before its estimated carrier transit period begins.
Following Your Package
When tracking is available for a shipment, tracking information will be sent to the email address associated with the order after the package has been dispatched.
Newly issued tracking numbers may not display movement immediately. In some cases, a carrier can require approximately 1–3 business days to scan the package and display the first meaningful tracking update.
A short period without a new scan does not necessarily indicate that a shipment has been lost. Packages can continue moving between carrier facilities before another tracking event appears.
If tracking remains unchanged for an unusually long period or the estimated delivery window has passed, contact us at service@cufuqnis.com with your order number so we can review the information available for the shipment.
International Deliveries
International orders may be subject to customs procedures, import requirements, taxes, duties, or other destination-specific charges.
Unless checkout specifically states otherwise, any customs duties, import taxes, brokerage charges, or similar fees imposed by the destination country are generally the responsibility of the recipient.
These charges are determined by local authorities and are separate from the Cufuqnis™ product price and standard shipping charge. Because requirements differ by country and may change, we cannot guarantee the amount of any customs-related charge before an order enters the destination country.
Customs processing can also extend the estimated delivery period. Delays caused by customs authorities or local import procedures are outside our direct control.
Customers ordering internationally are responsible for providing accurate delivery information and for complying with applicable local import requirements.
Order Changes and Cancellations
If you notice an error in your shipping information or would like to request an order cancellation, contact service@cufuqnis.com as soon as possible after placing your order.
We will make a reasonable effort to review requests received before fulfillment has progressed too far. However, because order preparation may begin soon after checkout, a change or cancellation cannot be guaranteed once an order has entered processing or has already been prepared for shipment.
Once a package has been dispatched, its destination generally cannot be changed by Cufuqnis™.
Please review your name, street address, apartment or unit number, city, state or province, postal code, country, and contact information carefully before completing checkout.
Packages That Arrive Damaged
We recommend inspecting both the shipping package and the product shortly after delivery.
If an item arrives visibly damaged, please contact service@cufuqnis.com promptly and provide your order number along with clear photographs of the product and relevant packaging.
Please retain the item and packaging while the issue is being reviewed. Depending on the circumstances, additional information may be requested to help us determine an appropriate resolution under our applicable store policies.
For delicate pieces such as ceramic, glass, or decorative items, photographs showing both the affected product and its protective packaging can be particularly helpful.
Packages That Cannot Be Located
Carrier tracking can occasionally show a package as delayed, pending, or delivered before the recipient is able to locate it.
If tracking indicates delivery but the package is not immediately available, please check the delivery area, household members, building reception or mailroom where applicable, and any location specified by the carrier.
When a shipment appears to be significantly delayed or potentially lost in transit, contact us with your order number and tracking information. We will review the available shipment details and, where appropriate, work with the applicable delivery service to determine the status of the package.
Where a shipment is confirmed as lost and the circumstances qualify for a remedy under our policies, we will work with the customer toward an appropriate resolution.
Need Help With a Delivery?
For questions involving processing, tracking, shipping status, or a delivery concern, contact:
Cufuqnis™ Customer Care
Email: service@cufuqnis.com
Please include your order number when contacting us about an existing purchase. This helps us locate the relevant order and shipment information more efficiently.
From vintage-inspired desk pieces and handcrafted-style storage to botanical accents and objects for quiet everyday rituals, Cufuqnis™ products are selected to become part of lived-in spaces. Our shipping process is designed around the same principle: practical information, careful handling, and a clear path to support when you need it.